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Privacy Policy

In accordance with the General Data Protection Regulation and related UK data protection legislation, Sutherland Insurance Services Limited is committed to protecting the confidentiality and security of the information that you provide to us. This Privacy Notice is designed to help you understand how we collect and use your information.

We may collect information from you about other people, for example, family members who may drive your taxi. If you give us information about another person it is your responsibility to ensure and confirm that you have told the individual who we are and how we use personal information, as set out in this Privacy Policy, and you have permission from the individual to provide that personal information to us and for us to use it, as set out in this Privacy Notice.

Who are we?

Sutherland Insurance Services Limited, an independent insurance broker located in Epping, Essex, provide insurance for London Licensed Taxis underwritten by a broad range of insurers and underwriters.

We are a limited company Registered in Great Britain, Registered No. 932277. Registered office: Office 20, Ongar Business Centre, The Gables, Ongar, Essex, CM5 0GA. Sutherland Insurance Services Limited is authorised and regulated by the Financial Conduct Authority (FCA) by firm reference No: 310349.

How to contact us

For any questions or concerns relating to this Privacy Policy or our data protection practices, or to make a subject access or any other request regarding the information we hold, please contact us at:

Sutherland Insurance Services Limited

Office 20

Ongar Business Centre

The Gables


Essex, CM5 0GA

Tel: +44 (0) 208 504 8222


How we use your personal information and why we need it

We only collect, use and store your information where we have lawful grounds and legitimate business reasons to do so.

We collect, use and store your personal information in order to fulfil requests for quotes, products and services as part of our insurance broking, claims handling business. It may be used to verify your identity, to administer payments, and to enable us to carry out anti-money laundering and other financial crime checks where required. If you pay by instalments, your information may also be used to arrange credit. We will use your information to send a quotation.

The use of your data is essential for us to check your identity, to enable you to enter into an insurance contract, and for the insurance to operate in the event of a claim, for example. We may also use it to keep our records up to date, to notify you about any changes to our service.

If you do not provide the information required, we are unlikely to be unable to arrange your insurance, and may not be able to provide certain services to you.

We may monitor calls, emails, and other communications with you. When you contact us we may keep a record of that correspondence and any information provided to us during that or any subsequent communication.


We would like to keep you updated about our relevant products and services by email, and/or telephone. If we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes, we will only do so with your consent. Your consent will be obtained specifically at the appropriate time.

If you have already consented and wish us to stop using your information for this purpose, or any other purpose, then please contact us.

Personal information

Personal data is any information that may identify a living individual.

We collect personal information such as name, contact details, date of birth, gender, marital status, financial details, employment details and other personal details depending on the nature of the insurance and other services we offer.

We may collect, use and store sensitive personal information such as criminal convictions and medical conditions as necessary, in relation to motor insurance. This information may be shared with insurers, insurance product providers and our third party service providers. Where necessary, we shall obtain your consent to the processing of such information.

Sharing information

We will only supply your personal information to other parties where such a transfer is a necessary part of the activities that we undertake, where you give us consent or where we

are required to do so by law or regulation, e.g. where the disclose is necessary for the purposes of the prevention and/or detection of crime.

As an intermediary, we must disclose personal information to insurance companies, underwriting agencies, business partners, and other parties in order to provide our products and services, and to enable you to enter into insurance contracts. Examples of other parties include other insurance intermediaries, loss adjusters, regulatory bodies, and legal and accountancy firms involved in the claims handling process. We may also share your personal information with fraud prevention agencies such as the Claims and Underwriting Exchange Register and Motor Insurance Anti-Fraud and Theft Register. We may pass information relating to your insurance policy and any incident to the operators of these registers, their agents and suppliers.

For motor insurance, we share it with the Motor Insurance Database (MID), which may be used to establish whether a driver is insured to drive a vehicle and/or for preventing or detecting crime. If you are involved in an accident in the UK or abroad, the MID may be searched to obtain relevant policy information. You can find out more at www.mib.org.uk

We may also disclose your information to service providers engaged to perform services on our behalf. Such service providers are contractually restricted from using or disclosing the information we give them except as necessary to perform services on our behalf, or to comply with legal requirements.

We only share your information if we are satisfied that our partners or suppliers have sufficient measures in place to protect your information in the same way that we do. Each of these third party providers has been carefully selected by Sutherland Insurance Services Limited and regulated by the Financial Conduct Authority (FCA) and/or The Prudential Regulation Authority (PRA), who each regulate UK insurance and financial services.

We may also disclose personal information to new owners of our business in the event that we are subject to a merger or acquisition. Disclosure may also be made to enable company audits, regulatory inspections, or to investigate a complaint, suspicion of fraud, or a security threat.

We never share your information outside of our organisation for marketing purposes.

You understand that we may disclose the information you provide to relevant other parties for the purposes described in this Notice.

Transfer of personal data outside the UK

Certain personal information held on our Information Technology systems may be transferred across geographical borders in accordance with applicable law.

By providing us with your information, you consent to the collection, international transfer, storage, and processing of your information. These transfers are governed by European Union (EU) standard contractual clauses or equivalent data transfer agreements to protect the security and confidentiality of personal information.

How long we keep information about you

We will hold your information for as long as it is required to enable us to provide quotations, administer your insurances, offer renewal and respond to any claims or complaints which may arise after the period of insurance has expired. This will usually be a minimum period of seven years or otherwise, as determined by law or regulation. Once we decide that we no longer need your information, it will be securely and confidentially destroyed.

Your data protection rights

You have certain legal rights under UK data protection law and regulations, summarised as follows:

  • The right to be informed about our data processing activities, including through Privacy Notices such as this.

  • The right of access to the personal information we hold about you. To request a copy of this information you must make a subject access request in writing to us.

  • The right of rectification. You may ask us to correct any inaccurate or incomplete data within one month.

  • The right to erasure and to restrict processing. You have the right to have your personal data erased, and to prevent processing except where we have a legal obligation to process your personal information. You should bear in mind that by exercising this right, you may hinder or prevent our ability to provide products and services.

  • The right to data portability. On your request, we will provide you with your personal data in a structured format.

  • The right to object. You have particular rights in relation to automated decision making and profiling to reduce the risk that a potentially damaging decision is taken without human intervention. You can object to your personal data being used for profiling, direct marketing or research purposes.

If you wish to invoke any of these rights, please write to us at:

Sutherland Insurance Services Limited

Office 20

Ongar Business Centre

The Gables


Essex, CM5 0GA

Withdrawal of consent

Where you have provided your specific consent to the use of personal data, you may withdraw that consent by contacting us in writing.

Sutherland Insurance Services Limited

Office 20

Ongar Business Centre

The Gables


Essex, CM5 0GA

How to make a complaint

If you wish to make a complaint about how we hold or use your data, please contact us.

If you are dissatisfied with how we deal with your complaint, you may contact the Information Commissioner¿s Office:

The Information Commissioner

Wycliffe House

Water Lane




Tel: +44 (0) 8456 306060

Website: www.ico.gov.uk

Information from other sources

We may use legal public sources such as the electoral roll, and other third party sources such as credit reference agencies to obtain information about you, for example, to verify your identity or check your credit history.

We also obtain information about you from credit reference agencies and similar third parties. Some personal information may be provided to us by third parties, such as insurance companies, other insurance intermediaries and motor vehicle licensing authorities, in some cases, you will have previously submitted your personal information to them and given them approval to pass this information on for certain purposes.

Such information will only be obtained from reputable sources which operate in accordance with the General Data Protection Regulation.

We and/or other parties may use your information for purposes such as statistical and trend research and analysis, which may include computerised processes which profile you. Automatic profiling helps us understand, predict and forecast customer preferences, and to improve the products and services we offer, and to assess which products might be suitable for you.

Information collected from you

When you browse our website, read pages, or download information, computers automatically record certain information about your activity. This information does not identify you personally. It just tells us how many visitors come to our site, which pages they look at, and the type of computers and browsers they use. With this information, we can improve our site for all our visitors and make it more useful.

The information includes the following:

The date and time you access the site.

How many and which pages you visit and how long you were on the site.

Your internet domain name and the IP address.

The internet browser you use and your computer¿s operating system. The site you were on before if you found us through a search engine.

We may amend this Privacy Policy from time to time, for example, to keep it up to date or to comply with legal requirements. The latest version of this policy can be found at www.sutherlanddirect.co.uk


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